Order Stages

Order stages are used to define the physical stages of product items from the point of entry to when they leave at the exit point. Order stages are assigned to stations so that each station correctly shows to the operator the items stage it is bumped through the items journey.

 

Option Description / Usage
Display Name The name given to the order stage (used in channels for customer facing order display screens)
Name The system name given to the order stage (these cannot be changed)
Colour Drop down to define the colour of the order stage icon displayed on different Kitchen iQ views (views are configured for channels)
Icon Drop down to define the icon of the order stage
New Duration Entry box to configure the MM:SS of a new ticket displayed

Order Stages

  • Preparation - product items are being cooked / made

  • Assembly - product items have been cooked / made and have come together at the assembly / pass area for final plating (this stage is optional in any configuration)

  • Serving - product items are ready to be served to a guest

  • Delivered - the product has left the system and is assumed to be served

     

 

Modifying Order Stages

  1. Select the Order Stages tab

  2. Edit as required:

    • Display Name

    • Colour

    • Icon

    • New Duration

  3. Click Save

 

 

Option Description / Usage
Other Settings
Enable Waiting to Start Check box to define if an additional stage of "Waiting to Start" should be used, waiting to start is commonly used in the Cook Time Operational mode. When enabled all items when displayed on a Kitchen iQ view will be in the stage of Waiting to Start and will require an operator to "bump" the item to start the preparation process
Other Settings - When Enable Waiting to Start is Checked
An additional stage is displayed in the above Order Stages that has its own Colour and Icon - it shares the Display Name and New Duration with Preparation
WTS Indicator in Main Timer

Drop down to define the indicator for waiting to start:

  • Icon configured in the Order Stages section

  • Text of "Wait"
Show WTS in Secondary Timer Check box to define if an additional timer will be shown (how long since the items arrived and have been waiting to start stage)

 

If waiting to start has been enabled and any routing is sending an item to more than 1 station both stations must start that item individually

 

Modifying Other Settings (enabling Waiting to Start)

  1. Select the Order Stages tab

  2. Select the check box for Enable Waiting to Start

  3. Select the required Indicator from the drop down

    • Icon configured in the Order Stages section

    • Text of "Wait"

  4. Select the check box if the Secondary Timer is to be displayed